RETURN POLICY

30 Day Return Policy

Ronnie’s Carpets & Flooring understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to Ronnie’s Carpets & Flooring within 30 days of purchase with a valid sales receipt. We reserve the right to limit or deny returns or exchanges. Please also see below regarding original packaging required for return in specified markets.

For returns after 30 days or without a receipt, we may provide a refund at our discretion and at the last lowest price for the item. A valid photo ID is required. Information from the ID will be recorded at the time of the return.

If approved, for all approved returns:

  • All returned merchandise must be undamaged and in resalable condition.
  • Returns within 30 days of purchase will be processed by the same method of payment from your original purchase.
  • Returns over 30 days from purchase or without an original sales receipt will be processed to merchandise credit.
  • Returns over $250.00 where the original payment was cash or check will be processed as a mail refund check.
  • If original payment was by check a refund will not be processed until the original payment check has been verified cleared with our bank.

 ORIGINAL PACKAGING REQUIRED FOR RETURN

Returns must be unopened and in its original purchased packaging and quantity, for example if tile is purchased by the box, it must be returned by the box except as noted below:

  • Individual pieces may be returned if purchased as individual pieces as indicated on the sales receipt,
  • Decorative mosaics may be returned by the piece if unopened and still in its original packaging (cardboard backing and plastic wrapped)

IMPORTANT - PLEASE READ CAREFULLY

Once a product has been installed, it cannot be returned. Ronnie’s Carpets & Flooring is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

Special Orders

No returns on special made materials or special orders will be accepted.