PICKUP TERMS AND CONDITIONS

IN STORE PURCHASES

Customers must present an original receipt at the time of pick up. Ronnie’s Carpets & Flooring reserves the right to hold any merchandise until proper ownership can be established. To allow someone other than yourself to pick up merchandise, such as a contractor or delivery service, you must authorize Ronnie’s Carpets & Flooring to release your merchandise by entering the pickup person’s information. Anyone not on this list, regardless of possession of original receipt, wishing to obtain your merchandise must first be validated (in person) by you, the customer. The person(s) authorized to pick up materials must have a government issued photo I.D. for verification, from which Ronnie’s Carpets & Flooring may collect certain information such as name or state issuing the I.D. in order to verify the person’s identity and prevent fraud.

Ronnie’s Carpets & Flooring operate as a working warehouse. It is important for all person(s) to adhere to safety signage and instructions in store, including those related to supervision of children, avoiding blocked off areas and maintaining social distancing during the COVID-19 pandemic.

ONLINE PURCHASE

Online Purchases: Customers must provide 3 items of verification at the time of pick up. You must provide your online sales receipt, a picture ID, and the purchasing credit card you used to make your purchase online before we will release the product. For second party pick up, you will need to provide the same 3 items for verification and fill out the pickup authorization form with the person or service that is picking up the order. The person(s) authorized to pick up materials must have a government issued photo ID for verification, from which Ronnie’s Carpets & Flooring may collect certain information such as name or state issuing the I.D. in order to verify the person’s identity and prevent fraud.

LOADING AND SECURING OF MERCHANDISE

Customers electing to pick up merchandise from Ronnie’s Carpets & Flooring are responsible for providing a safe and adequate vehicle for transportation and assume full responsibility for pick up and transportation of merchandise. As a courtesy to its customers, Ronnie’s Carpets & Flooring will assist with the loading of purchased merchandise; however, it is the customer’s responsibility to STOP the employee if he/she feels that the load is too heavy for the vehicle or is not otherwise safe. Ronnie’s Carpets & Flooring reserves the right to refuse and/or cease loading service. The customer is SOLELY responsible for securing of merchandise and ensuring it is properly loaded and/or secured prior to leaving the premises. Ronnie’s Carpets & Flooring is not responsible for damages occurring to vehicles while loading. If equipment or machinery is in use, the customer is required to stand at least ten feet away from the operation of any such equipment or machinery and to otherwise exercise diligence to protect themselves from harm. CUSTOMER ASSUMES FULL RESPONSIBILITY FOR LOADING AND/OR TRANSPORTATION OF MERCHANDISE AND RELEASES RONNIE’S CARPETS & FLOORING FROM ANY LIABILITY, DAMAGES OR CLAIMS ARISING OUT OF CUSTOMER'S PICK UP AND/OR TRANSPORTATION OF MERCHANDISE.

PRODUCT ACCURACY VERIFICATION

MAKE SURE TO INSPECT ALL MERCHANDISE AT THE TIME OF PICK UP. It is the customer's responsibility to inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy prior to leaving the store. Any discrepancies between the customer’s inspection and the purchased merchandise as reflected upon the sales receipt must be determined prior to leaving the premises and a manager must be notified. By signing your receipt at the time of pickup, your signature will constitute your agreement that your order has been received in FULL and that it is ACCURATE. Once you have left the premises, no exceptions will be made.